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What You Need to Know About kaiji's Terms

When you open an account with kaiji, you're agreeing to a set of straightforward terms designed to protect both you and us.

Account securityPayment processingWithdrawal verificationYour data rights
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kaiji What You Need to Know About kaiji's Terms
WE'RE HERE WHEN YOU NEED US

How to Reach kaiji if You Have Questions

Our support team handles questions about your account, the terms that apply to you, and any concerns about deposits or withdrawals.

Live Chat Open the chat widget in the bottom-right corner of your account. Support responds within 5-10 minutes during peak hours; for account or payment questions, live chat is fastest.
Email Support Send a detailed message to [email protected] with your account email and the issue you're reporting. We'll respond within 24 hours with next steps or a resolution.
In-App Help Tap the menu icon in your kaiji mobile app, select Help, and browse our FAQ or start a ticket. Replies come through within 12 hours on business days.
SECURITY & YOUR ACCOUNT

How We Keep Your Information Safe

Your account and payment data are protected by industry-standard encryption, and we don't share your personal information with third parties outside the payment processing chain.

Encryption & Storage

All account and payment data is encrypted at rest and in transit. We store transaction records for the compliance period required in your region and securely delete older data.

Deposit Verification

When you send funds via DANA, OVO, GoPay or QRIS, we verify the transaction within seconds. If the payment doesn't arrive or is declined, you'll see the reason in your account history.

Withdrawal Checks

Every withdrawal is verified to ensure it's returning to the payment method you used to deposit. This protects your account from unauthorised transfers and reduces fraud risk.

Session Security

Your account automatically logs out after 30 minutes of inactivity. If you forget to log out, your session ends and requires you to sign in again to play.

Data Requests

You can request your personal data, ask us to correct information, or request deletion of non-essential records. Contact [email protected] and we'll respond within 30 days.

Dispute Resolution

If you disagree with a transaction or account action, open a ticket with support. We'll investigate and respond within 48 hours with our findings and next steps.

Terms & Conditions FAQs

We've gathered the most common questions our Indonesia players ask about the Terms & Conditions, what rights you have as an account holder, and how our policies affect your day-to-day play.

If we detect a breach — such as using a false identity, cheating, or repeated failed verification — we may suspend your account and hold any balance while we investigate. If the breach is confirmed, we may close your account permanently and restrict future registrations. We'll email you explaining the suspension and how to contact support if you want to appeal.

No. Our terms require that withdrawals return to the same payment method you deposited from. This protects your account security and prevents unauthorised transfers. If you want to cash out to a different method, contact support and we'll discuss your options.

Most withdrawals to DANA, OVO, GoPay and QRIS complete within 15-60 minutes after we verify the request. Bank transfers may take 1-3 business days depending on your bank. You'll see the status updated in your withdrawal history as soon as the money leaves our system.

We keep your name, email, phone number, account history and verified payment methods. We also store your login activity and betting history for security and compliance. You can request a full copy of your stored data by emailing [email protected], and we'll send it within 30 days.

Yes. You can close your account at any time through your account settings or by contacting support. If you have a balance, we'll pay it out to your registered payment method within 5-7 business days. Once closed, you can request a new account after 30 days, depending on local law.

Contact support immediately with your account email and the transaction ID. We'll freeze your account while we investigate, review your session logs and IP history, and determine if fraud occurred. If confirmed, we'll reverse the transaction and credit your account within 48 hours.

No. When you close your account, we delete your saved payment methods within 30 days. Your transaction history stays in our encrypted records for the compliance period required by law, but payment card and wallet details are removed permanently.

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