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Legal transparency that protects your account and wallet

We built kaiji to be clear about how we handle your account, your deposits through DANA, OVO, GoPay and QRIS, and the information you share with us.

Data protection detailsAccount security practicesWithdrawal verificationSupport contact channels
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kaiji Legal transparency that protects your account and wallet
CONTACT & ASSISTANCE

How to reach our team about legal questions and account access

If you have questions about how we handle your data, your account security, or your rights as a kaiji account holder, our support team is available through multiple channels.

Email Support Send a message to our legal support inbox and we'll respond within 24 hours with details on your account, data requests or verification questions.
Live Chat Open the chat window in your account lobby during Jakarta business hours and speak directly with a team member about account access or security concerns.
Account Settings Review and update your personal information, payment methods and contact details directly in your account settings to keep your profile current.
ACCOUNT SAFEGUARDS

How we secure your account, protect your data and verify withdrawals

We handle your account information with verified security practices. Deposits and withdrawals are tracked to prevent fraud. Your login sessions use encryption, and we flag unusual access attempts.

Deposit Verification

Every DANA, OVO, GoPay and QRIS transaction is matched to your account ID and logged in our system within seconds of clearing your bank.

Withdrawal Processing

Withdrawals are verified against your original payment method and processed only after identity confirmation to prevent unauthorized transfers.

Login Security

Your account uses encrypted session tokens. We monitor logins across devices and require re-verification if we detect access from new locations.

Data Retention

We keep transaction records and account logs for the period mandated by Indonesian financial and consumer protection regulations.

Account History Access

Request a full export of your account activity, deposits and withdrawals by contacting support — we'll prepare your data report within three business days.

Information Updates

Update your name, contact details or payment method directly in account settings. Changes are saved immediately and logged for your security.

Your account rights and data questions answered

When you close your account, we retain your transaction history and identity details for the retention period required by Indonesian regulations. You can request deletion of non-essential information by contacting support, though transaction records are kept for compliance.

Every withdrawal is matched against your linked payment method (DANA, OVO, GoPay or QRIS) and your account identity. We send a verification message to your registered phone number or email before releasing funds to ensure only you can authorize the transfer.

Yes, you can log in from any device. If we detect a login from an unusual location, we'll prompt you to verify your identity through email or SMS. This protects your account from unauthorized access while keeping your account available where you need it.

We collect your name, payment method details, transaction amount, and timestamp for every deposit and withdrawal. This data is used to verify your identity, process payments, and comply with Indonesian financial regulations. We do not sell this information to third parties.

Contact our support team via email or live chat and request a data export. We'll prepare a report of your account activity, deposits, withdrawals and personal information within three business days at no cost to you.

If you believe a withdrawal was unauthorized or incorrect, contact support immediately with your account details and the transaction in question. We'll investigate within two business days and communicate our findings and any corrective action directly to you.

Yes, we operate in compliance with Indonesian financial transaction reporting requirements and consumer protection standards. Our deposit and withdrawal processes follow local payment rail regulations for DANA, OVO, GoPay and QRIS. Access and feature availability depend on local law.

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