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How kaiji keeps your account and payment details safe

When you open an account with us, your personal information and deposit history stay encrypted and separate from public view.

Data encryption on all account pagesPayment security for Indonesian withdrawal methodsClear retention timelines you control
kaiji How kaiji keeps your account and payment details safe
REACH OUR TEAM

How to contact us about your privacy

If you have questions about how we handle your data, want to request a copy of your account information, or need to update what we hold about you, our support team is…

Live Chat Open a chat session from inside your account lobby or our home page. Available daily 08:00 to 22:00 WIB. Average response time under two minutes.
Email Support Send privacy questions to [email protected] with your account ID. We reply within 24 hours on weekdays. Include 'Privacy Request' in your subject line.
Account Settings Log into your account, go to Settings > Privacy & Data, and see your collected information. Request deletion or updates directly through this interface.
DATA PROTECTION DETAIL

How we secure and manage your information

Every deposit, withdrawal and login on kaiji is protected by SSL encryption — the same standard banks use. Your account password is hashed and never stored in plain text.

Encryption & Hashing

All account pages use SSL encryption. Passwords are hashed on entry so we never see them in readable form. Payment data is tokenized.

Payment Data Retention

DANA, OVO, GoPay and QRIS transaction details stay on our servers for 30 days only. After that, we keep reference IDs for withdrawal matching and accounting.

Device & Login Monitoring

We track login location, browser and device fingerprint. Unusual access patterns trigger a security alert to your registered email address.

Account Deletion

Request deletion through Settings > Account > Close Account. We remove personal data within 14 days. Anonymized records stay for tax and compliance purposes.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and table history. No third-party tracking cookies are set on your browser.

Data Access Requests

You can request a full export of your account data, game history and personal information. Exports are emailed as a CSV file within five business days.

Your privacy questions answered

Your account and all stored data remain intact. We do not delete inactive accounts automatically. If you want your data removed, you can request account closure anytime through Settings. Inactive accounts are not automatically archived or purged from our system.

Yes. Go to Settings > Privacy & Data > Request My Data. We'll compile your personal details, game history, deposit records and device logs into a downloadable file within five business days. You can also ask our support team via live chat.

No. kaiji does not sell, rent or share your personal information with other companies. We only share payment data with our DANA, OVO, GoPay and QRIS processors when necessary to complete transactions. Third parties never see your account ID or game history.

Transaction details stay on our servers for 30 days so we can process refunds and verify deposits. After 30 days, we keep only the transaction reference number and amount for accounting and withdrawal matching. Full payment information is permanently deleted.

Log out immediately and contact our support team via live chat or email with your account ID. We'll check your login history, lock the account and help you reset your password. We can also review which devices accessed your account in the past 90 days.

No. We only use session cookies to keep you logged in and preference cookies to remember your table choices and language setting. No third-party tracking cookies are placed on your device. You can delete our cookies anytime through your browser settings.

Yes. Go to Settings > Account Details and update your email, phone number or address. Some fields like your name and ID number cannot be changed after registration for security and compliance reasons. Contact support if you need to report an error in your registered details.